This has been a week of lessons learned the hard way for me. So here is today’s:
Warning for anyone doing business with Verizon Wireless, in my case specifically on Main St. in Fuquay Varina, NC, but perhaps this happens elsewhere in their stores:
For several weeks now the GPS in my Samsung III phone has been defective, losing signal every few blocks, invariably when I am lost… so I have insurance on the phone and thought I’d exchange it for a phone that works.
The young man, Bert, who assisted us, upon hearing what the problem was and that we had the insurance, took the phone and excused himself to the back office for 5 or so minutes. When he returned to us, he informed us that if we turned in the phone on insurance they would charge us for a new one since there was DAMAGE FROM LIQUID in the phone.
Given that the phone has NEVER had any contact with any liquid in the year I have had it, we were shocked and at that point he proceeded to remove the rubber cover (which has never been removed) and the back of the phone and pull out the battery and show us that the little ‘x’s’ were missing in the pink section which indicated that water had gotten into the battery. We left the store with the defective phone.
It did not occur to us until we were discussing it over dinner to wonder what had he done with the phone when he took it in the back of the store? He gave no explanation.
If all he did was check the battery in the back room, why could he not have done that in front of us initially?
I have no way to prove whether or not he personally put liquid on the phone itself; nor would they be able to prove that he did not. All I do know for sure is that I can guarantee that to my knowledge there has never been liquid of any sort touch that phone, yet apparently the insurance we purchased is essentially worthless.
If you have any ideas about what might solve the defective GPS issue, or any other corrective action I could take either with the phone or Verizon, I would appreciate your input.