How quickly do you respond when you receive an email? Not a spam, selling-type email but a note from a friend or colleague, a question from a client.
How long does it take to write a simple response to an email? I guess that depends how quickly a person can navigate a keyboard. But seriously?
I’m not talking about a confrontational-type sensitive email that sometimes needs to be written in a business situation, but rather a response to a question or even just acknowledgement of the email received. Examples of quick responses:
* Thank you for your message. I’ll research it and get back to you! Have a great day!
* Good to hear from you! Life is insane busy right now; will write more later!
* Let’s catch up soon! Miss you!
In my business experience, with my clients, there is a maximum acceptable 4-hour window for a response of some sort. Depending on the request, I will reply as immediately as possible, and depending on the nature of their request, I may pick up the phone and call for clarification or expediency.
With the exception of a text or IM message where an instant response is needed, my friends and family know that I will respond within minutes of receiving their message. (Unless sent after 9pm. Then it will wait until early the next morning.)
Is it unreasonable for me to expect that response time from others? What do you consider a realistic expectation?